This Privacy Policy explains how cw999 collects, uses, stores, and protects the personal information of users who access or register on the cw999 platform. By creating an account or using the Services, you acknowledge that you have read and understood this Policy.
cw999 ("the Platform", "we", "us", "our") operates an English-language online casino and sports betting platform accessible at https://cw999.app. cw999 serves English-speaking users in Pakistan and is the data controller in respect of personal information collected through the platform.
This Privacy Policy applies to all users who visit, browse, register on, or transact through cw999, including users accessing the platform via mobile browser or the cw999 app. It should be read alongside the cw999 Terms & Conditions.
cw999 collects the following categories of personal data:
2.1 Registration Data. When you create a cw999 account, we collect your full legal name, Pakistani mobile number, date of birth, and a self-selected username and password. Email address is collected if provided.
2.2 Identity Verification Data. Where required for Know Your Customer (KYC) compliance, we may collect a copy of your CNIC (Computerised National Identity Card), passport, or other government-issued Pakistani identification document, together with a selfie or live photo for liveness verification.
2.3 Financial Data. We collect records of deposits, withdrawals, and gaming transactions in your cw999 PKR wallet. This includes the payment method used (e.g. JazzCash, Easypaisa, HBL), transaction amounts, dates, and reference numbers. We do not store full payment card numbers on our servers; card data is tokenised through PCI-DSS-compliant payment processors.
2.4 Gaming Activity Data. We retain records of casino game rounds, sports bets placed on the cw999 sportsbook (including PSL, T20, and other markets), bonus activity, and responsible gaming settings applied to your account.
2.5 Technical & Device Data. We automatically collect IP address, device type and operating system, browser type, session timestamps, pages visited, and approximate geographic location derived from IP address.
2.6 Communications Data. If you contact cw999 support by email or live chat, we retain a record of that correspondence, including any supporting documents or screenshots you provide.
cw999 collects personal data through the following means:
cw999 uses collected personal data for the following purposes:
cw999 processes your personal data on the following legal bases:
5.1 Contract Performance. Processing your registration data, financial data, and gaming activity is necessary for cw999 to provide the services set out in the Terms & Conditions that you agreed to upon registration.
5.2 Legal Obligation. Age verification (18+), KYC identity checks, and transaction monitoring are carried out to fulfil cw999's obligations under applicable anti-money laundering and gaming regulations.
5.3 Legitimate Interests. Fraud prevention, platform security, technical improvements, and customer support operations are carried out on the basis of cw999's legitimate interests in operating a secure and functional platform.
5.4 Consent. Where you have opted in to receive promotional communications from cw999, we process your contact details for that purpose on the basis of your consent. You may withdraw consent at any time by contacting support or adjusting notification settings in your account.
cw999 retains personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in order to meet anti-money laundering record-keeping obligations and to resolve any disputes that may arise after account closure.
KYC identity documents are retained for the minimum period required under applicable regulations and then securely deleted. Technical logs are typically retained for 12 months. Marketing preference data is deleted promptly upon withdrawal of consent.
cw999 implements enterprise-grade security measures to protect your personal data:
While cw999 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your own cw999 login credentials.
Subject to applicable law, you have the following rights in relation to your personal data held by cw999:
To exercise any of the above rights, contact cw999 support in English. cw999 will respond within a reasonable timeframe. Identity verification may be required before actioning a data subject request.
cw999 does not knowingly collect personal data from individuals under the age of 18. Registration is restricted to adults aged 18 and above. If cw999 discovers that personal data has been collected from a minor, the account will be immediately closed and all associated data deleted, except where retention is required by law.
If you believe a minor has registered on cw999, please notify support immediately.
The cw999 platform integrates third-party game content and payment services. When you interact with a live casino table or slot game, data may be processed by the relevant game studio provider (e.g. Evolution Gaming, PG Soft, Pragmatic Play). These providers operate under their own privacy practices. cw999 vets all partners for data security standards, but users should be aware that third-party processing occurs in the delivery of game content.
This Privacy Policy does not cover any third-party websites or services that may be referenced in cw999 communications. cw999 is not responsible for the privacy practices of any third party.
cw999 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via the contact details on file or via a prominent notice on the cw999 platform. The revised Policy will display an updated effective date at the top of this page.
Continued use of the cw999 platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms.
For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by cw999, please contact the support team in English:
Data enquiries & support:
[email protected]
Do not send identity documents or sensitive account credentials unsolicited by email. cw999 will guide you through a secure document submission process when required. Queries are typically addressed within two business days (PKT).
All data sent between your device and cw999 is encrypted using 256-bit SSL. Your login credentials and PKR wallet transactions are protected at every stage.
Your cw999 account can be secured with OTP two-factor authentication linked to your registered Pakistani mobile number. A one-time code is required for every new login session.
cw999 does not sell, rent, or trade your personal data to third parties. Data sharing is limited to payment processing, game delivery, and legal compliance — nothing else.
You can access, correct, or request deletion of your personal data at any time by contacting cw999 support in English. Data subject requests are handled promptly.
cw999 does not store full card details on its own servers. All card data is tokenised by PCI-DSS-compliant payment processors including VISA and Mastercard networks.
cw999 does not knowingly collect data from anyone under 18. Accounts identified as belonging to minors are immediately closed and associated data deleted per our policy.
Register your account with confidence. cw999 protects your PKR wallet and personal information with enterprise-grade security — so you can focus on the game.
Create cw999 Account Read Terms & Conditions18+ only. Please verify that online gaming is lawful in your location before registering.